第十章 班期时刻

第一条班期时刻

(一)天航应尽力在合理的期限内运送旅客及其行李,遵守公布的在旅行之日内有效的班期时刻。但是,航班时刻表或其他场所所列的时刻仅供参考,并非航空运输合同的组成部分。

(二)天航对班期时刻表或以其它形式公布的时刻表中的差错或遗漏不承担责任。天航对其雇员、代理人或天航的代表就始发或到达时间、日期或任何航班飞行所作的解释也不承担责任。

(三)航班时刻表可以在未给予通知的情况下进行更改,天航可以在需要的情况下更改时刻表中标明的经停地点,以及在无须给予通知的情况下替换其它的承运人或飞机。

第二条航班取消及变更

(一)由于下列情况之一的,天航可以不经事先通知,改变机型或航线,更换承运人,取消、中断、延期或推迟航班飞行:

1、为遵守有关国家的法律、法规和命令;

2、为保证飞行安全;

3、承运人无法控制或不可预见的原因。

(二)根据《蒙特利尔公约》,由政治不稳定、天气条件与相关的航班的运营不协调、安全风险、意想不到的飞行安全缺陷和影响承运人经营的罢工等特殊情势导致的航班取消、中断、延期或推迟飞行,即使承运人采取了所有可合理要求的措施都不可能避免该情势的发生,承运人的责任将被减免。

(三)与特定日期的特定航空器相关的空中交通管制的决定所影响导致长时间的航班延误、整夜的延误,或由该航空器执行的一个或多个航班的取消,这种特殊的事件应被认为是存在的,即使是承运人为了避免航班的延误或取消采取了所有合理的措施。

第三条后续安排

(一)由于第二条第(一)款所列的原因之一,天航取消或延误航班,未能向旅客提供已定妥的座位或事先已分配的座位,或未能在旅客的中途分程地点或目的地点停留,或造成旅客已定妥座位的航班衔接错失,天航考虑旅客的合理需要采取下列措施之一:

1、为旅客安排在第一个能够定妥座位的天航的后续航班,或协助旅客签转到其他承运人的航班运输。

2、按照本条件第十二章第五条的非自愿退票有关规定办理退票。

3、协助旅客安排膳宿、地面交通等服务。始发地旅客的费用由旅客自理。对中转和过境旅客的服务安排根据天航的规定办理。

(二)由于天航原因,天航取消或延误航班,未能向旅客提供已定妥的座位或事先已分配的座位,或未能在旅客的中途分程地点或目的地点停留,或造成旅客已定妥座位的航班衔接错失,天航考虑旅客的合理需要采取下列措施之一:

1、为旅客安排在第一个能够定妥座位的天航的后续航班或签转给其他承运人的航班运输,将旅客运达目的地点。

2、按照本条件第十二章第五条的非自愿退票有关规定办理退票。

3、根据天航的规定协助旅客安排膳宿、地面交通等服务。

4、除采取以上措施外,天航对旅客不再承担其它任何责任。

第四条由于天航的原因造成以下情况之一,造成航班取消、中断、延期或推迟飞行,天航将按其规定向旅客提供餐饮、住宿或其它天航认为必要的服务,但天航不保证向旅客提供超过其规定标准的服务。

(一)取消旅客已经定妥座位的航班;

(二)取消的航班约定经停地点中含有旅客的出发地点、目的地点或中途分程地点;

(三)未能在合理的时间内按照班期时刻进行飞行;

(四)造成旅客已定妥座位的航班衔接错失;

(五)未能提供事先已定妥的座位。

Article 10 Schedules, Delays, Cancellation of Flights

10.1 Schedules

10.1.1 Tianjin Airlines undertakes to use its best efforts to carry the passenger and his or her baggage with reasonable dispatch. Times shown in the ticket, timetables or elsewhere are not guaranteed and do not form part of the Contract of Carriage.

10.1.2 Tianjin Airlines will not be liable for errors or omissions in timetables or other publications of schedules or in statements or representations made by employees, agents or representatives of Tianjin Airlines as to the dates or times of departure or arrival or as to the operation of any flight.

10。1。3 Schedules are subject to change without notice。 Tianjin Airlines may when circumstances so require alter or omit stopping places shown on the ticket or in schedules and may without notice substitute alternate carriers or aircraft。

10.2 Cancellation, Changes of Schedule

10.2.1 For the following circumstances, Tianjin Airlines may substitute a different type of aircraft or different routing, change a carrier, cancel, terminate, postpone or delay a flight without prior notice.

10.2.1.1 To obey the applicable laws, regulations or orders of the government

10.2.1.2 To guarantee the safety of flight

10。2。1。3 Unpredictable or uncontrollable reasons

10.2.2 According to Montreal Convention, if the flight is canceled, terminated, diverted, postponed or delayed because of some special circumstances such as unstable politics, weather conditions affecting the operation of flights, safety risks, unexpected flight safety defects, certain labor disputes or strikes influencing the management of the carrier, the Carrier takes no responsibility if the Carrier has tried its best to take all reasonable measures to avoid the damage.

10.2.3 If the decision of traffic control about the relative specific aircraft on some specific date causes an extended flight delay, whole-night delay or one or more flight cancellations related to the aircraft, this special event is considered to exist, though the carrier will take all reasonable measures to avoid the delay or cancellation of the flight.

10.3 Subsequent Arrangement

10。3。1 If Tianjin Airlines cancels, terminates, diverts, postpones or delays a flight, substitutes a different type of aircraft or different class of service, is unable to provide previously confirmed space, fails to stop at a passenger's stopover or destination point, or causes the passenger to miss a connecting flight on which he holds a reservation and reasons listed in 10.2.1, we shall, with due consideration to the passenger's reasonable interests, either:

10.3.1.1 Rebook the passenger on another of its scheduled passenger services on which space is available or assist the passenger in rebooking on another carrier.

10.3.1.2 Provide a refund according to the relative regulations about involuntary refund in 12. 5 of Article 12.

10.3.1.3 Assist the passenger in certain services such as accommodations and ground transportation. A passenger at his or her point of origin will pay his own expense. The service provided for the transfer and transit passenger will be managed according to the regulations of Tianjin Airlines.

10.3.2 If Tianjin Airlines cancels, terminates, diverts, postpones or delays a flight, substitutes a different type of aircraft or different class of service, is unable to provide previously confirmed space, fails to stop at a passenger's stopover or destination point, or causes the passenger to miss a connecting flight on which he holds a reservation because of Tianjin Airlines, Carrier shall, with due consideration to the passenger’s reasonable interests, either:

10。3。2。1 Rebook the passenger on another of its scheduled passenger services on which space is available or assist the passenger in rebooking with another Carrier to carry him or her to their destination。

10。3。2。2 Provide a refund according to the relative regulations about involuntary refund in 12。 5 of Article 12。

10.3.2.3 Assist the passenger in certain services such as accommodation and ground transportation according to the regulations of Tianjin Airlines.

10.3.2.4 In addition to those measures above, Tianjin Airlines takes no further responsibility to the passenger.

10.4 If Tianjin Airlines cancels, terminates, postpones or delay the flights because of reasons caused by Tianjin Airlines, Tianjin Airlines will provide the passenger with services such as meals, accommodations and certain other services Tianjin Airlines considers necessary but it does not promise to offer services over the regulated standards.

10.4.1 Cancellation of the flight on which the passenger has made a reservation.

10。4。2 Cancellation of the flight on which the stops include the departure, the destination or stopovers of the passengers。

10.4.3 Not flying in reasonable time according to the timetable.

10.4.4 Causing the passenger to miss the subsequent flight in which he has made a reservation.

10.5 Not providing the reserved seat.

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