Article 11 Change Itineraries and Tickets
11.1 when a passenger who has started his or her travel but has not reached their destination asks for changing the specified unused flight, destination, carrier, seat class, flight or the validity of the Ticket, it is defined as a voluntary itinerary change. When the Carrier, which cancels the flight in which space is reserved, cancels the landing at the destination or stopovers of the passenger, does not fly reasonably according to the schedule, or cannot provide reserved space, causes the passengers to change the itinerary, it is defined as an involuntary itinerary change.
11.2 handle the voluntary itinerary change in accordance with the following regulations:
11。2。1 Passenger shall request it before reaching the destination。
11。2。2 After the itinerary change, the fare and charges for the original routing shall still be applicable to the revised routing。
11.2.3 If the fare and charges for the revised routing is lower than what the passenger has paid, the Carrier shall refund the difference; if it is higher, the passenger shall pay the difference.
11.2.4 After the itinerary change, the validity period of the new ticket shall be the same as the original one and it will be counted from the midnight of the next day after the transportation specified on the first flight coupon of the original ticket.
11.3 if the execution of 10.2.1 in Article 10 causes the passenger to have an involuntary itinerary, the Carrier shall, with due consideration to the passenger’s reasonable needs, either:
11.3.1 Rebook the passenger on the first flight where space is available or endorse the ticket to another Carrier.
11.3.2 Change the passengers’ flight and arrange the passenger or endorse his or her ticket to another Carrier to send the passenger to the destination or stopover.
11.3.3 Handle the problem according to the regulations 12.5 of Article 12 of these conditions.
11.3.4 Assist the passenger in services such as accommodations and ground transfers. The expenses of the passenger from departure are the responsibility of the passenger.
11.4 When the Carrier causes the passenger to change his flight involuntarily; the Carrier should handle the problem according to the regulations of 11.3.1,11.3. 2 and 11. 3.3 in this article. In addition, such services as a rest area, beverages, meals, accommodations and some other necessary services shall be provided to the passenger at no charge.
11.4.1 The Carrier causes the passenger to cancel his reserved flight.
11。4。2 The Carrier’s flight does not stop at the destination or stopover of the passenger。
11。4。3 The Carrier does not reasonably arrange the schedule of the flight。
11.4.4 The Carrier does not provide the travelers with pre-reserved seats.
11.4.5 The Carrier causes the passenger miss the reserved connecting flight.