第十一章 改变航程和更改客票

第一条旅客已开始旅行但未到达目的地点前要求改变客票中未使用部分载明的航程、目的地点、承运人、座位等级、航班或者客票有效期,为自愿改变航程。承运人取消旅客已定妥座位的航班,或者取消航班在旅客的目的地点或者中途分程地点降停,或者未能合理地按照班期飞行,或者未能提供事先定妥的座位造成旅客改变航程,为非自愿改变航程。

第二条自愿改变航程,按下列规定办理:

(一)旅客应当在未到达客票载明的目的地点前提出;

(二)改变航程后,应当适用原客票第一张乘机联载明的运输开始之日所适用的票价和各项费用;

(三)改变航程后的票价和各项费用与原票价和各项费用的差额,应当由旅客支付或者由承运人退还;

(四)改变航程后填开新客票的有效期应当与原客票所适用的有效期相同,并从原客票第一张乘机联载明的运输开始之次日零时起计算。

第三条因执行本规则第十章第二条第(一)款的规定,造成旅客非自愿改变航程的,承运人应当考虑旅客的合理需要,并按下列规定办理:

(一)为旅客安排第一个能够定妥座位的航班或者签转给其他承运人;

(二)改变原客票载明的航程,安排承运人的航班或者签转给其他承运人,将旅客运送到目的地点或者中途分程地点;

(三)按照本规则第十二章第五条的规定办理;

(四)协助旅客安排膳宿、地面交通等服务。始发地旅客的费用由旅客自理。

第四条因下列情况之一,造成旅客非自愿改变航程的,承运人应当在按照本章第三条第(一)、(二)、(三)项的规定处理的同时,还应当按照承运人规定免费为旅客提供休息场所、饮料、食品、膳宿或者其他承运人认为必要的服务:

(一)承运人造成旅客已定妥座位的航班取消;

(二)承运人的航班未在旅客目的地点或者中途分程地点降停;

(三)承运人未合理地安排班期时刻飞行;

(四)承运人未提供旅客事先已定妥的座位;

(五)承运人造成旅客错失已定妥座位的衔接航班。

Article 11 Change Itineraries and Tickets

11.1 when a passenger who has started his or her travel but has not reached their destination asks for changing the specified unused flight, destination, carrier, seat class, flight or the validity of the Ticket, it is defined as a voluntary itinerary change. When the Carrier, which cancels the flight in which space is reserved, cancels the landing at the destination or stopovers of the passenger, does not fly reasonably according to the schedule, or cannot provide reserved space, causes the passengers to change the itinerary, it is defined as an involuntary itinerary change.

11.2 handle the voluntary itinerary change in accordance with the following regulations:

11.2.1 Passenger shall request it before reaching the destination.

11.2.2 After the itinerary change, the fare and charges for the original routing shall still be applicable to the revised routing.

11.2.3 If the fare and charges for the revised routing is lower than what the passenger has paid, the Carrier shall refund the difference; if it is higher, the passenger shall pay the difference.

11.2.4 After the itinerary change, the validity period of the new ticket shall be the same as the original one and it will be counted from the midnight of the next day after the transportation specified on the first flight coupon of the original ticket.

11。3 if the execution of 10.2.1 in Article 10 causes the passenger to have an involuntary itinerary, the Carrier shall, with due consideration to the passenger’s reasonable needs, either:

11.3.1 Rebook the passenger on the first flight where space is available or endorse the ticket to another Carrier.

11.3.2 Change the passengers’ flight and arrange the passenger or endorse his or her ticket to another Carrier to send the passenger to the destination or stopover.

11.3.3 Handle the problem according to the regulations 12.5 of Article 12 of these conditions.

11。3。4 Assist the passenger in services such as accommodations and ground transfers。 The expenses of the passenger from departure are the responsibility of the passenger。

11.4 When the Carrier causes the passenger to change his flight involuntarily; the Carrier should handle the problem according to the regulations of 11.3.1,11.3. 2 and 11. 3.3 in this article. In addition, such services as a rest area, beverages, meals, accommodations and some other necessary services shall be provided to the passenger at no charge.

11.4.1 The Carrier causes the passenger to cancel his reserved flight.

11。4。2 The Carrier’s flight does not stop at the destination or stopover of the passenger。

11.4.3 The Carrier does not reasonably arrange the schedule of the flight.

11。4。4 The Carrier does not provide the travelers with pre-reserved seats。

11。4。5 The Carrier causes the passenger miss the reserved connecting flight。

秒速时时彩 秒速时时彩 北京快乐8 75秒飞艇 75秒飞艇 75秒飞艇 75秒飞艇 极速时时彩 极速快三 秒速时时彩