Article 12 Refunds
12.1.1 On failure by Tianjin Airlines to provide carriage in accordance with the contract of carriage, or where a passenger requests a voluntary change of his or her arrangements, refund for an unused ticket or portion thereof shall be made by Tianjin Airlines and its authorized agent in accordance with this Article and with Tianjin Airlines' Regulations.
12.1.2 Passenger should request a refund within the validity period of the Ticket. Tianjin Airlines may refuse a refund where application is made after the expiry of the validity of the Ticket.
12。2 Place for refund
A refund should be made in the place where the ticket is issued or another place agreed by Tianjin Airlines.
All refunds will be subject to government laws, and related regulations of the country in which the ticket was originally purchased and of the country in which the refund is being made。 Refunds will be made in the currency in which the ticket was paid for, or, at the option of Tianjin Airlines, in the currency of the country where the ticket was purchased or where the refund is being made。
12.4 Person to Whom Refund Will Be Made, Document needed and Discharge
12.4.1 Tianjin Airlines shall be entitled to make refund to the person named in the ticket.
12.4.2 If a ticket has been paid for by a person other than the passenger named in the ticket, and Tianjin Airlines has indicated on the ticket that there is a restriction on refund, Tianjin Airlines shall make a refund only to the person paying for the ticket or to that person's order.
12。4。3 If a person to whom the refund is made other than the passenger named in the ticket, such person must show his or her valid identification and the valid identity card of the passenger named in the ticket and a notarized letter which passenger has signed。
12.4.4 Except in the case of lost tickets, refunds will only be made on surrender to Tianjin Airlines of the passenger coupon or passenger receipt and surrender of all unused flight coupons. The passenger who buys an electronic ticket should show his or valid identity card.
12.4.5 A refund made to anyone presenting the flight coupons, the passenger coupon and payment voucher in terms of 12.4.1,12.4.2 and 12.4.3 shall be deemed a proper refund and shall discharge Tianjin Airlines from liability.
12.5 Involuntary Refunds
Because of one of the reasons listed in 3.6.1 of Article 3 and 10.2 of Article 10, refund will be made according to following regulations:
12.5.1 If no portion of the Ticket has been used, refund the entire paid fare.
12.5.2 If a portion of the Ticket has been used, as provided in Tianjin Airlines’ Regulations, the refund amount is equal to the applicable fare for the part of the journey not traveled. No cancellation charge will be collected.
12.6 Voluntary Refunds
If the passenger wishes a refund of his ticket, the amount of refund shall be calculated in following regulations:
12.6.1 If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation (refund) fees.
12.6.2 If a portion of the Ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or cancellation fees.
12.7 Right to Refuse Refund
12.7.1 Tianjin Airlines may refuse refund when a ticket is not permitted to be refunded according to applicable fares or Tianjin Airlines Regulations. Tianjin Airlines may refuse a refund when application is made later than thirty days after the expiry of the validity of the ticket.
12.7.2 Tianjin Airlines may refuse a refund on a ticket which has been presented to Tianjin Airlines or to government officials of a country as evidence of intention to depart therefore, unless the passenger establishes to Tianjin Airlines' satisfaction that he has permission to remain in the country or that he will depart therefore by another carrier or another means of transport.