第三章 客票

第一条客票是运输合同的初步证据

客票是客票上所列承运人和旅客之间航空运输合同订立和运输合同条件的初步证据。承运人只向持有承运人或其授权代理人填开的客票的旅客提供运输并按本运输条件承担适用的责任。客票始终是出票承运人的财产。客票中的合同条件是本运输条件部分条款的摘述。

第二条客票使用规定

(一)持纸质客票的旅客未能出示根据天航规定填开的并包括所乘航班的乘机联和所有其它未使用的乘机联和旅客联的有效客票,无权要求乘机。旅客出示残缺客票或非天航或其销售代理人更改的客票,也无权要求乘机。

(二)电子客票旅客应出示有效身份证件,并经天航或其地面服务代理人验证电子客票状态有效后,方可要求乘机。电子客票行程单仅是记录旅客旅行信息的单据,不作为机场办理乘机手续和安全检查的必要凭证。

第三条客票的遗失

以下规定适用于天航或其授权销售代理人填开的客票及行李票的遗失。

(一)一般规定

如果客票全部或部分遗失,或旅客出示的客票未包括旅客联和所有未使用的乘机联,责任应由旅客本人承担。

(二)遗失客票的挂失

1、旅客的客票全部或部分遗失,或旅客出示的客票未能包括旅客联和所有未使用的乘机联,旅客应以书面形式向天航售票处或授权销售代理人申请挂失。

2、旅客申请挂失,必须出示其有效身份证件,并提供原购票日期、地点、行程。如申请挂失者不是旅客本人,还需出示挂失人的有效身份证件以及旅客本人出具的授权书。

3、在旅客申请挂失前,客票如全部或部分已被冒用或冒退,天航不承担责任,不对遗失客票退还票款或补开票证。

(三)遗失客票的补开

1、旅客必须填写天航的《遗失票证补发/退款申请书》。

2、旅客必须声明同意赔偿可能由此造成天航的一切损失,包括已经或今后被他人冒用或冒退,以及必要的诉讼费用。天航将根据旅客请求,在不违反原票价规定的前提下,按照天航规定收取手续费,并填开新客票以替代上述客票或其部分客票。

3、如遗失客票无相关定座出票记录,天航有权不予补发新客票,如旅客要求乘机,需另购客票。

4、补开的客票不能办理退款,签转和变更。

(四)重购客票

旅客可按照原行程和日期重新购票并申请办理遗失客票的退款。

(五)遗失客票退款

如旅客直接要求办理遗失客票的退款,旅客应按第三条第二款的规定办理客票挂失,经天航查证原遗失客票未被冒用、冒退,按天航规定办理原遗失客票的退款。

第四条客票不得转让

(一)客票不得转让。

(二)如果客票不是由有权乘机或者退票的人出示的,天航可向出示该客票的人提供运输或退款。天航对原客票有权乘机或退票的人不承担责任。

(三)对上述无权乘机人在运输过程中所发生伤亡、延误运输及其行李在运输过程中所发生的损害、遗失、破损、延误到达,天航不承担责任。

(四)如果客票被无权乘机人冒用或被无权退票人冒退,则天航对有权乘机人或有权退票人不承担责任。

第五条客票有效期

(一)客票从旅行开始之日起一年内运输有效,如果客票全部未使用则从填开客票之日起一年内运输有效,但是客票、本运输条件或天航规章另有规定者除外。

(二)特种票价的有效期,按照天航规定的该特种票价的有效期计算。

(三)客票有效期的计算,从旅行开始或填开客票之日的次日零时起至有效期满之日的次日零时为止。

第六条客票有效期的延长

(一)由于下列原因,旅客未能在客票有效期内旅行,其客票有效期将延长到天航能够按照该客票已付票价的舱位等级提供座位的第一个航班为止:

-取消旅客已经定妥座位的航班;

-未在航班经停地点降停,而该经停地是旅客的出发地、目的地或是中途分程地;

-未能合理地按照班期时刻进行航班飞行;

-造成旅客错失衔接航班;

-替换了不同的座位等级;

-未提供事先已确认的座位。

(二)持正常票价客票或特种票价客票的旅客未能在客票有效期内旅行,是由于天航在该旅客定座时未能提供该客票舱位等级的航班座位,其客票有效期可以延长至天航能够按照该客票已付票价的舱位等级提供座位的第一个航班为止。

(三)旅客开始旅行后,因病不能在客票有效期内继续旅行,除天航对所付票价另有适用规定外,该客票有效期可以延长到根据医生证明旅客已恢复适宜乘机之日,或延长到天航能够按照该客票已付票价的舱位等级提供座位的自恢复旅行地点的第一个航班为止。当客票中未使用的部分含有一个或一个以上中途分程地点时,该客票的有效期则可以按照天航的规定,根据医生证明适宜乘机之日起延长最多不超过三个月;患病旅客的陪同人员,其客票也可根据天航的规定予以延长。

(四)如果旅客在旅途中死亡,则可以变更其陪同人员客票的最短停留期限或者延长其客票的有效期;如果旅客开始旅行后,其亲属发生死亡,该旅客及其陪同亲属的客票有效期也可同样予以延长,此种客票的变更必须在收到死亡证明以后才能办理,其客票有效期的延长从死亡之日起最多不超过四十五天。

第七条票联使用顺序

(一)客票的乘机联,包括电子客票,必须按照客票上列明的航程,从出发地点开始,按顺序使用。

(二)如果用于国际运输客票的第一航段未使用,旅客于中途分程地或约定经停地要求开始旅行,天航有权拒绝运输。

(三)每一张乘机联或电子客票上必须列明舱位等级,并在航班上定妥座位和日期后方可由天航接收运输。如果乘机联或电子客票上没有填明定座情况,则应按照有关的票价条件和航班座位可利用情况办理定座。

(四)如果旅客没能按顺序使用客票的各航段,天航有权根据规定重新计算上述已用机票的费用,而旅客有责任补足重新计算的费用与其已付费用间的差额。

Article 3 Tickets

3。1 Ticket is the Prima Facie Evidence of Contract

The ticket is the prima facie evidence of the contract of carriage between Carrier and the passenger named on the ticket. Carrier will provide carriage only to the passenger holding such ticket, or any other Carrier document issued by Carrier or its Authorized Agent. The ticket is and remains at all times the property of the issuing Carrier. The Conditions of Contract contained in the ticket are a summary of some of the provisions of these Conditions of Carriage.

3.2 Provisions for using Tickets

3。2。1 A person who uses a paper ticket shall not be entitled to be carried on a flight unless that person presents a ticket valid and duly issued in accordance with Tianjin Airlines' Regulations and containing the flight coupon for that flight and all other unused flight coupons and the passenger coupon。 A passenger shall furthermore not be entitled to be carried if the ticket presented is mutilated or if it has been altered otherwise than by Tianjin Airlines or its Authorized Agent。

3。2。2 A person who uses an electronic ticket shall not be entitled to be carried on a flight unless that person provides valid identification and valid status of electronic ticket checked by Tianjin Airlines or its ground service agent。 The electronic ticket itinerary only records the passenger’s travel information, which can not be regarded as the necessary evidence for the passenger to check in and have security inspection。

3.3 Loss of Paper Tickets

The following regulations are used for the loss of tickets and baggage checks issued by Tianjin Airlines and its authorized sales agent。

3.3.1 General

In case of loss or mutilation of a ticket (or part of it) or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, the passenger takes full responsibility.

3.3.2 Reporting Loss of Paper Tickets

In case of loss or mutilation of a ticket (or part of it) or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, the passenger should file a loss report at a ticket office of Tianjin n Airlines or its sales agent.

When reporting the loss of a ticket, the passenger should show his or her valid identification with the attachment of the certificate of the date、place and itinerary the ticket is issued. If the person who reports the loss of ticket is not the actual passenger, the valid identification card of this person and a notarized letter which passenger has signed should be presented.

Before the passenger reports the loss of a ticket, any fraud or use of the whole (part of) ticket by a third party, Tianjin Airlines will not be liable and may refuse a refund for the lost ticket or a replacement of the ticket。

3.3.3 Replacement of a lost ticket

Passenger should complete an Application for Replacing or Refunding of Lost Ticket of Tianjin Airlines.

Tianjin Airlines may at the passenger's request and subject to Tianjin Airlines' Regulations replace such ticket by issuing a new ticket after collecting a charge fee, provided that the passenger agrees in such form as may be prescribed by Tianjin Airlines to indemnify Tianjin Airlines for any loss or damage which Tianjin Airlines may sustain by reason of the use of the lost ticket, and to pay the fare applicable to the new ticket in the event, and to the extent, that the lost or missing ticket is used by any person, or that refund in respect thereof is made to any person.

Tianjin Airlines has the right not to reissue a new ticket if no reservation or ticketing record can be located for the lost ticket. Passenger must buy a new ticket if he or she wants to take such flight.

The replaced ticket is non-refunded, non-endorsable and non-reroutable.

3.3.4 Repurchasing ticket

Passenger can repurchase the ticket according to the original schedule and date and apply for a refund of the lost ticket.

3。3。5 Refund of Lost Tickets

If passenger wants to refund the lost ticket directly, he or she must report the lost ticket according to 3.3.2. The lost ticket will be refunded provided no fraud or use by third party has been confirmed by Tianjin Airlines.

3.4 Ticket not Transferable

3.4.1 Ticket is not transferable.

3。4。2 If someone other than the person entitled to be carried on a ticket travels pursuant to that ticket or is given a refund in connection therewith, Tianjin Airlines shall not be liable to the person so entitled it provides carriage, or makes a refund。

3。4。3 If a ticket were to be used by any person other than the person entitled to be carried, Tianjin Airlines is not liable for the death or delay in the carriage of such person or for the destruction, loss or damage to or delay in the carriage of such person's baggage。

3.4.4 If a ticket were to be used or refunded by any person other than the person entitled to be carried, Tianjin Airlines is not liable to the person entitled to be carried or refunded.

3.5 period of validity of the ticket

3.5.1 A ticket is valid for carriage for one year from the date of commencement of travel or if no portion of the ticket is used, from the date of issue thereof, except as otherwise provided in the ticket, these Conditions or Tianjin Airlines' Regulations.

3.5.2 The validity of a special fare ticket is calculated according to Tianjin Airlines' Regulations.

3.5.3 The validity of a ticket is calculated from the date of commencement of travel or 0’clock of the next day upon which ticket is issued to 0’clock of the next day of expiration date.

3。6 Extension of Validity of the ticket

3.6.1 For the following reasons, the passenger is prevented from travelling within the period of validity of the ticket, the validity of such passenger's ticket will be extended until Tianjin Airlines' first flight on which space is available in the class of service for which the fare has been paid.

Cancellation of the flight on which the passenger holds a reservation

Omits a scheduled stop, being the passenger's place of departure, place of destination or a stopover

Fails to operate a flight reasonably according to schedule

Causes the passenger to miss a connection

Substitutes a different class of service

Be unable to provide previously confirmed space

3.6.2 When a passenger with a normal fare ticket, or a special fare ticket which has the same validity as a normal fare ticket, is prevented from travelling within the period of validity of his ticket because at the time such passenger requests reservations Tianjin Airlines is unable to provide space on the flight, the validity of such passenger's ticket will be extended until Tianjin Airlines' first flight on which space is available in the class of service for which the fare has been paid.

3.6.3 When a passenger after having commenced his journey is prevented from travelling within the period of validity of his ticket by reason of illness, Tianjin Airlines will extend the period of validity of such passenger's ticket until the date when he becomes fit to travel according to a medical certificate, or until Tianjin Airlines' first flight after such date from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. When the flight coupons remaining in the ticket involves one or more stopovers, the validity of such ticket, subject to Tianjin Airlines' Regulations, will be extended for not more than three months from the date when the passenger becomes fit to travel according to a medical certificate. In such circumstances, Tianjin Airlines will extend similarly the period of validity of tickets of other members of his or her immediate family accompanying an incapacitated passenger.

3.6.4 In the event of the death of a passenger en route, the Tickets of persons accompanying the passenger may be modified by waiving the minimum stay or extending the period of validity. In the event of a death in the immediate family of a passenger who has commenced travel, the validity of the passenger’s ticket and those of his or her immediate family who are accompanying the passenger, may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) days from the date of the death shown on the death certificate.

3。7 coupon sequence

3。7。1 Tianjin Airlines will honor flight coupons, or in the case of an electronic ticket, an electronic coupon, only in sequence from the place of departure as shown on the ticket

3.7.2 The ticket may not be valid and Tianjin Airlines may not honor the passenger's ticket if the first flight coupon for international travel has not been used and the passenger commences his journey at any stopover or agreed stopping place.

3.7.3 Each flight coupon, or in the case of an electronic ticket, an electronic coupon, will be accepted for carriage by Tianjin Airlines in the class of service specified therein on the date and flight for which accommodation has been reserved. When flight coupons, or in the case of an electronic ticket, an electronic coupon, are issued without a reservation being specified thereon, space will be reserved on application subject to the conditions for the relevant fare and the availability of space on the flight applied for.

3.7.4 If the passenger fails to or has failed to use the flight coupons in sequence, Tianjin Airlines is entitled to re-compute the fares in accordance with the Regulations for the use of said coupons and the passenger is liable to pay to Tianjin Airline any difference between the recomputed fares and the fares already paid by or due from the passenger.

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